Help CenterAt ARC, we understand that circumstances can change, and sometimes you may need to temporarily pause your services. We want to make this process as smooth as possible for you. Please note that pausing your services may affect performance guarantees and hinder deliverability, as mentioned in your 2-year agreement.
Here's a step-by-step guide on how to pause your services with us:
Step 1: Contact Us
To initiate the pause of your services, simply reach out to our Customer Support team. You can contact us through any of the following methods:
- Email: Send an email to support@automatedretailcommerce.com
- Live Chat: Visit our website and use the live chat feature to get in touch with a support representative.
- Submit a Ticket: You can create a ticket by filling out the form on our website.
Step 2: Request a Pause
When you contact our support team, let them know that you would like to pause your services temporarily. Be prepared to provide the following information:
- Your account details: email and phone number associated with the services and or your store id, given to you upon signing up.
- The reason for pausing your services (optional, but helpful for us to assist you better).
- The duration for which you want to pause your services (start and end dates if known). Note: Services will not automatically re-activate at the end date provided, we have a separate process for reactivation and may request a new submission to ensure you're ready for services to continue. A 30 day notice is required for us to be able to facilitate pausing and the winding down of services temporarily.
Step 3: Confirmation
Our support representative will assist you in the process and confirm the pause request with you. They will explain any implications or changes to your agreement, including performance guarantees and deliverability, so you can make an informed decision.
Step 4: Resume Services
Once the pause period is over, please contact us again to resume your services. We'll work with you to ensure a smooth transition back to normal operations.
Keep in mind that the duration of the pause may vary depending on your specific situation and the terms of your agreement. It's essential to discuss the details with our support team to understand how the pause will impact your services.
If you have any questions or need further assistance, don't hesitate to get in touch with our Customer Support team at support@automatedretailcommerce.com. We're here to help you every step of the way.
Thank you for choosing Automated Retail Commerce. We appreciate your business and are committed to providing you with the best possible support.